How Our Network Works

Who you talk to

When you reach out, you first deal with a Faultgrew Tree Service intake step or a request form. That step only gathers details and finds a provider. After that, you talk with an independent tree provider in our network. They are separate local businesses, and they run their own schedules and crews.

What happens on the first call

Say you call after a storm drops a limb on the side of the house. You will be asked a few plain questions:

• Where is the tree, and what is its size?
• Is anything damaged, blocked or in danger of falling?
• Is it a removal, storm clearance or a stump?
• What days and times work for you?

Then you are routed to a provider who handles that kind of job near you. If that provider cannot take it, we look for another.

Request a callback to check provider availability for your job.

What to ask a provider

A short list helps you compare fairly:

• Can I get the quote in writing, with the full scope listed?
• Are you licensed and insured for tree work where I live?
• Does the price include cleanup, wood and chip haul-away, and stump grinding?
• How will you protect the lawn, the driveway and the roof or siding?
• How long will the visit take, and can you work around my schedule?
• What happens if the plan changes once you see the tree up close?

For storm damage, also ask whether they can help document it for an insurance claim.

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You are in control

You are not signing up for anything by calling or sending a request. You can ask questions, get a second quote and say no. Prices vary by job, so judge the written quote, not a number given over the phone. The provider does the work, and you decide who to hire.

Ready to talk to a provider?

Tell us about the tree, and we will point you to someone local in the Greenville area.

Get Started